Privacy and cookies policy
Robitaille Électrique
Site Vitrine
Online Privacy Policy
Robitaille Électrique invites you to review its privacy policy to understand the rules it applies for the protection of personal information on its website.
The purpose of this privacy policy
The purpose of this privacy policy is to inform users of our site about the personal data we will collect as well as the following information, where applicable:
The personal data we will collect on our site
The use of collected data
Who has access to the collected data
The rights of the site's users
The site's cookie policy
This privacy policy operates in conjunction with the general terms and conditions of use of our site.
Applicable Laws
This policy complies with the laws stated in the Personal Information Protection and Electronic Documents Act (PIPEDA).
For residents of the EU, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is based. This privacy policy aims to comply with the GDPR. Should there be any discrepancies between this policy and the GDPR, the GDPR will apply.
For residents of the State of California, this privacy policy aims to comply with the California Consumer Privacy Act (CCPA). If there are discrepancies between this document and the CCPA, the state legislation will apply. Should we find any discrepancies, we will amend our policy to comply with the relevant law.
For residents of Quebec, this privacy policy aims to comply with Bill 25. Should we find any discrepancies, we will amend our policy to comply with the relevant law.
Consent
Users agree that by using our site, they consent to:
the conditions stated in this privacy policy and
the collection, use, and storage of data listed in this policy
Personal data we collect:
Automatically exchanged information
When you access the Robitaille Électrique site, your computer and the site's server automatically exchange information. This communication is necessary for the server to transmit a file compatible with the computer equipment you are using. The exchanged information includes:
the domain name of your Internet access provider;
your IP address, a unique number assigned to your computer when it is connected to the Internet;
the type of browser (Explorer, Firefox, etc.) and operating system (Windows, Mac OS, etc.) used;
the date and time of the visit;
the pages you visit;
the referring site's address, if you access the Robitaille Électrique site from another site.
This information is kept and used on the Robitaille Électrique website hosting platform (Wix) for technical and statistical purposes. It helps to count the number of visits, the most frequented pages, the technology used by visitors, the referring sites, and the visitors' country of origin.
Data collected non-automatically:
We may collect the following data when you perform certain functions on our site:
First name
Last name
Phone number
City
Type of services needed
This data can be collected through the following methods:
Contact form
Free quote form
Please note that we only collect data that helps us achieve the goal stated in this privacy policy. We will not collect additional data without informing you beforehand. Robitaille Électrique is committed to protecting the confidential information you entrust to us. If you voluntarily provide personal or other confidential information, by email or through a form to subscribe to our newsletter or for a request, we only use the information required to allow our team to respond to your message or to follow up on your request. Electronic correspondence is treated with the same confidentiality measures as other written documents.
How we use personal data:
The personal data collected on our site will be used solely for the purposes specified in this policy or indicated on the relevant pages of our site. We will not use your data beyond what we disclose.
With whom we share personal data:
Employees
We may disclose to any member of our organization the user data they reasonably need to achieve the goals set out in this policy.
Third parties
We may share user data processed on our website with the following third parties:
This website is hosted by Wix Online Platform Limited
Address: 1 Grant’s Row, Dublin 2 D02HX96, Ireland.
We may share user data with third parties for the following purposes:
Wix.com is a processor for our site visitors' data. This means that Wix will only process data from our site visitors following our instructions and on our behalf.
Wix.com will not process data from our site visitors for its own benefit.
To learn more about Wix's privacy policy, visit https://www.wix.com/about/privacy
Google Analytics Use
Robitaille Électrique uses Google Analytics on this site, a web audience measurement tool. Google Analytics collects information about your navigation on this site, which is stored on servers located in the United States, among other places. Google may disclose this information to third parties in the case of a legal obligation or when these third parties process the data on its behalf.
The information collected by the tool includes, for example, the pages you visit, the date, time, duration, and frequency of your visits, as well as the links you click on. The type of operating system of your computer as well as its language, the name of your Internet service provider, and your geographic location (region) are also part of the collected information. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of the information concerning you. The anonymization of an IP address prevents the identity of an Internet user from being known through it.
Google uses the collected information only to produce statistics and reports on navigation on this site, allowing Robitaille Électrique to improve its electronic service delivery. Google will in no case link the information collected on this site with any other data it retains. If desired, you can prevent Google from recording information about your navigation by installing the browser add-on for disabling Google Analytics on your computer.
security standards and compliance with SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD, and ISO standards.
While we take all reasonable precautions to ensure that our userThird parties data is will not secure and be able to access that users are protected user data, there is always beyond what is reasonably a risk necessary to achieve the given of harm. The Internet objective.
Other Disc as alosures
whole canWe commit sometimes be to not selling or insecure, and therefore sharing your data with we are other third parties, unable to guarantee the security except in of user data beyond the following cases what is:
if required by law reasonably practical.
How long we store personal data
We do not retain user data longer than necessary to fulfill the purposes for which it is collected.
How we protect your personal data
Wix uses HTTPS, TLS 1.2+, and automatic SSL to ensure that data on our site (e.g., user data) is protected regardless of location.
AES-256, the most robust encryption available, encrypts user data at rest, ensuring it is protected during storage.
Wix provides two levels of integrated DDoS protection: one to protect us against incoming fraudulent traffic and another to manage the massive traffic flow caused by a DDoS attack.
We assure you that our company is protected thanks to Wix's international security standards and compliance with SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD, and ISO standards.
While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there is always a risk of harm. The internet as a whole can sometimes be unsafe, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
International Data Transfers
User data may be accessed, processed, or collected in the following countries:
To our knowledge, data is collected for statistical purposes by Wix and Google. It's not possible to specify the exact countries of the servers to which data is transmitted to these third parties. However, we do know that some data may be collected in the following countries:
United States (Google Analytics)
Ireland (Wix)
Minors
For EU residents, the GDPR specifies that individuals under the age of 15 are considered minors for the purposes of data collection. Minors must have the consent of a legal guardian for their data to be collected, processed, and used.
Your Rights as a User
As a user, you have the right to access all your personal data that we have collected. Additionally, you have the right to update or correct any personal data in our possession provided it's acceptable under the law.
You can choose to delete or modify your consent to the collection and use of data at any time, provided it's legally acceptable to do so and you have informed us within a reasonable time frame.
How to Modify, Delete, or Challenge Collected Data
If you wish for your information to be deleted or modified in any way, please contact our privacy officer here:
Robitaille Électrique
Jean-Francois Robitaille
Phone: 514 632-0767
265 Rue Pierre-Chasseur, Laval, QC H7L 4A3
Internal Personal Data Management
What personal information do we collect and why?
We only collect the personal information we need to offer you our products and services. Such information may be collected when using our website, visiting our office, and during commercial transactions.
Purchase Information - What do we collect?
Products and services purchased
Delivery address of the service or product
Billing address
Transaction history
Payment method information
For what purpose?
To finalize your purchases
To process information related to your payment method, with the help of a third-party payment provider.
To whom and why do we disclose your personal information?
Employees, for the delivery of the service
Payment services, to authorize purchases and securely process transactions
Generally, to…
Comply with our legal obligations
Prevent fraud
Respond to inquiries, mandates, and orders from courts and other bodies
Protect your rights and interests as well as ours
Collaborating in the context of legal proceedings or investigations
How do we protect your personal information?
Measures taken
We have implemented physical, administrative, and technical safeguards to protect the confidentiality and security of the personal information we hold, to prevent unauthorized access.
When you make a purchase, information about your payment method is transmitted securely during the transaction processing.
Employees who have access to the data are required to comply with the law and the procedures established by Robitaille Électrique
How long do we keep your personal information?
We retain your personal information only for the time necessary to fulfill the purposes described in these personal information confidentiality conditions, to comply with our legal obligations, and according to the rules of our document retention schedule. Subsequently, personal information will be destroyed in a secure and confidential manner.
Cookie Policy
1. What is a cookie?
A cookie is a small file made up of letters and numbers downloaded on your computer when you access certain websites. Generally, cookies allow a website to recognize a user's computer.
The most important thing to know about the cookies we place is that they are used to improve the usability of our website, for example by remembering site preferences and language settings.
2. Why do we use cookies?
We may use cookies and other similar technologies for a number of reasons, such as: i) for security needs or protection against fraud, and to identify and prevent cyber-attacks, ii) to provide you with the service you have chosen to receive from us, iii) to monitor and analyze the performance, operation, and effectiveness of our service, and iv) to improve your user experience.
We use the following types of cookies on our site:
Functional Cookies
We use them to remember all the selections you make on our site so they are saved for your future visits.
Analytical Cookies
This allows us to improve the design and functionality of our site by collecting data on the content you access and engage with on our site.
Targeting Cookies
These cookies collect data about how you use the site and your preferences. This allows us to make the information you see on our site more promotional and targeted to you.
3. Cookie Table:
Check out the table at the following address to find out which cookies are placed by default on our site. Additional cookies may be added by external applications such as Google Analytics, Facebook, or others.
https://support.wix.com/en/article/cookies-and-your-wix-site
4. Your choices:
To learn more about cookies, including how to see which cookies have been set and understand how to manage, delete, or block them, visit https://aboutcookies.org/ or https://www.allaboutcookies.org/fr/.
You can also prevent your browser from accepting cookies by modifying the settings in your browser. You can usually find these settings in the "Options" or "Preferences" menu of your browser.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise negatively affect your user experience.
The following links may be useful, or you can use the "Help" option in your browser.
Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android
To refuse and prevent your data from being used by Google Analytics across all websites, see the following instructions: https://tools.google.com/dlpage/gaoptout?hl=en.
We may modify this cookie policy. We encourage you to regularly consult this page for the latest information on cookies.
Modifications
This privacy policy may be updated occasionally to maintain compliance with the law and to reflect any changes in our data collection process. We recommend our users to check our policy from time to time to ensure they are informed of any updates. If necessary, we may inform users about changes to this policy via email.
Contact
If you have any questions, please do not hesitate to contact us using the following:
Robitaille Electric
Jean-Francois Robitaille
265 Rue Pierre-Chasseur, Laval, QC H7L 4A3
Phone: 514 632-0767
Effective Date: July 8, 2024